Pursuant to Article 20 of the Real Estate Brokerage Act (Official Gazette, No. 69/2026), the Agency Aladdin Estates d.o.o. hereby adopts these General Terms and Conditions for real estate brokerage, which regulate the business relationship between the Agency Aladdin Estates d.o.o. as the broker and the principal for the purpose of achieving a mutual interest.
The General Terms and Conditions shall be published in a visible and accessible place on the business premises of the Aladdin Estates Agency, as well as on its official website.
The General Terms and Conditions and the applicable price list of the Agency shall form an integral part of each real estate brokerage contract, as well as any other contract concluded between the Agency and a natural or legal person as the principal, provided that they have been delivered, presented, or made available to the principal in accordance with the preceding paragraph prior to the conclusion of the brokerage contract.
By concluding the brokerage contract, the principal confirms that they have read and accepted these General Terms and Conditions and the current price list of Aladdin Estates Agency.
Definition of key terms
Real estate consists of land parcels, together with everything permanently attached to the land on or below its surface, in accordance with the provisions of the general regulations on ownership and other proprietary rights.
Real estate brokerage services refer to the actions of a real estate broker aimed at connecting the principal and a third party, as well as conducting negotiations and preparations for entering into legal transactions involving a specific real estate property, particularly in cases of purchase, sale, exchange, lease, or rental.
The real estate broker is the Agency Aladdin Estates d.o.o., a company registered for real estate brokerage and entered into the Register of Real Estate Brokers kept by the Croatian Chamber of Commerce (hereinafter referred to as: the Agency or the Aladdin Estates Agency or the Broker).
An agent is a natural person employed by the Agency under a full-time employment contract, who has passed the professional exam for real estate brokerage agents and is registered in the Directory of Agents maintained by the Croatian Chamber of Commerce.
The principal is a natural or legal person who concludes a written brokerage contract with the Agency, a seller, a buyer, a lessor, a lessee, a landlord, a tenant, and other potential participants in real estate transactions (hereinafter referred to as: the Principal).
A third party is a natural or legal person whom the Agency seeks to connect with the Principal for the purpose of negotiating the conclusion of legal transactions concerning a specific real estate (hereinafter: the Third Party).
The brokerage fee is the amount that the Principal, or the other contracting party that has concluded a separate brokerage contract with the Agency, is obliged to pay to the Agency for brokerage services.
The General Act on Ethical Business Practices of Real Estate Brokers is an act that establishes the basic guidelines for ethical behavior of real estate brokers, adopted by the Croatian Chamber of Commerce upon the proposal of the Real Estate Business Association at the Croatian Chamber of Commerce, with the prior consent of the competent ministry.
Real estate brokerage contract
By the real estate brokerage contract, the Agency undertakes to endeavor to find and bring into contact with the Principal a Third Party for the purpose of negotiating and concluding a legal transaction on the transfer or establishment of a specific right on the real estate, and the Principal undertakes to pay the Agency a specific brokerage fee if such legal transaction is concluded.
The contract shall be concluded in writing and for a fixed period. Real estate brokerage activities may not be performed without a previously concluded written brokerage contract.
If the contracting parties do not specify the term of the contract in the contract itself, the contract shall be concluded for a duration of 24 months from the date of its conclusion and may be extended multiple times by mutual agreement of the parties.
The brokerage contract must specifically include data on the Broker and the Principal, the registration number of the Agency’s entry in the Register of Real Estate Brokers, the subject of mediation, the type and essential content of the legal transaction for which the Agency mediates, the brokerage fee amount, and details regarding potential additional services and costs incurred when the Agency, in agreement with the Principal, performs other services for the Principal related to the business that is the subject of mediation, including the type and amount of such costs and an indication of who is obligated to pay them.
An integral part of the brokerage contract is the Agency’s price list valid at the time of the conclusion of the contract, indicating the date and year, based on which the brokerage fee was agreed, which shall be signed by the Agency and the Principal, or the Third Party.
The brokerage contract may also contain other data related to the business for which mediation is performed.
The brokerage contract is binding upon the contracting parties also in the event when it is signed by the Principal and the Agency and sent via email or other means of communication.
Exclusive brokerage
By contract, the Principal may undertake not to engage any other broker for the mediated legal transaction (exclusive brokerage), and such an obligation must be explicitly agreed upon.
When concluding an exclusive brokerage contract, the Agency is obliged to warn the Principal of the meaning and legal consequences of that clause.
If, during the term of the exclusive brokerage contract, the Principal concludes a legal transaction through another broker, bypassing the Agency, for which the Agency had been given a brokerage mandate, the Principal is obliged to pay the Agency the agreed commission as well as additional expenses incurred during mediation, provided that such expenses have been explicitly agreed upon.
If so stipulated by the exclusive brokerage contract, the Principal is obliged to pay the Agency the agreed commission as well as actual expenses incurred during mediation even if the Principal independently concludes a legal transaction with a Third Party during the term of the contract.
The Principal is obliged to reimburse the Agency for the expenses incurred for which it was explicitly agreed that the Principal would pay separately.
If, after the termination of the exclusive brokerage contract, the Principal concludes a legal transaction that is predominantly the result of the Agency’s actions prior to the termination of the contract, the Principal is obliged to pay the Agency the brokerage commission in full, unless otherwise agreed by the contract.
Termination of contract
The brokerage contract shall terminate upon the expiration of the term for which it was concluded if the contract for which mediation was provided has not been concluded within that term. Either contracting party may terminate the contract in writing even prior to the expiration of the current period, except at an inopportune time, in accordance with the Civil Obligations Act; alternatively, the contracting parties may terminate the contract by mutual written agreement even prior to the expiration of the current period. In the event of notice of termination or termination by agreement, the Principal shall be obliged to reimburse the Agency for all costs and fees, which may not be less than 1/3 nor greater than the agreed brokerage fee for the mediated transaction, and in such case, the statutory provisions of Articles 772–784 of the applicable Civil Obligations Act defining the obligations of the Principal and the termination of the mandate shall apply.
If, after the termination of the brokerage contract, the Principal enters into a legal transaction that is a result of the Agency’s actions prior to the termination of the brokerage contract, the Principal is obliged to pay the Agency the brokerage fee in full, unless otherwise agreed by the contract. These provisions apply equally to the termination of the real estate brokerage contract as well as to the termination of the exclusive brokerage contract.
Offer, advertising and property viewing
The offer of the agency Aladdin Estates is based on data received in writing and/or orally from the owners of properties offered for sale, purchase, exchange, lease, or rent, etc., as well as on data contained in written or oral orders of the Principal. The Agency is not liable for any errors in the property description or price, and is not liable if the property owner withdraws from the mediated legal transaction.
The Agency may not advertise or otherwise publicly present the property without a previously concluded written brokerage contract with the property owner.
The Principal must keep the offers and notices of the Agency as a business secret and may transfer them to other persons only with the written approval of the Agency. If the recipient of the offer is already familiar with the properties offered by the Agency, they are obliged to inform the Agency thereof without delay.
The Agency may not condition a third party’s property viewing on the prior signing of a brokerage contract.
During a property viewing arranged by the Agency, a property viewing confirmation is signed, by which the Agency, or the Agency’s agent, proves to the Principal that they have shown the property to the Third Party or otherwise organized its presentation. The property viewing confirmation is not considered a brokerage contract and may not contain provisions obligating the Third Party to pay a brokerage fee. If the Third Party refuses to sign the viewing confirmation, the Agency may draw up an official note or other appropriate record thereof.
Obligations of the Agency
Under the brokerage contract, the Agency undertakes in particular to perform the following:
To endeavor to find and bring into connection with the Principal a person for the purpose of concluding the mediated transaction.
To familiarize the Principal with the average market price of a similar property.
To obtain and inspect the documents proving ownership or other property rights to the real estate.
To inspect the condition of the property.
To undertake the necessary actions to present the property on the market, advertise the property in an appropriate manner, and perform all other actions agreed upon in the brokerage contract that exceed standard presentation, for which the Broker is entitled to separate, pre-agreed costs.
To permit or, in accordance with the interests of the Principal and professional assessment, deny the viewing of the property, acting with the diligence of a sound professional.
To mediate in negotiations and endeavor to achieve the conclusion of the contract, if specifically undertaken to do so.
To protect the personal data of the Principal and, upon the written instruction of the Principal, keep as a business secret all data regarding the property for which it mediates, or in connection with that property or the transaction being mediated.
If the subject of mediation is land, to verify the designated use of the subject land in accordance with the spatial planning regulations applicable to that land.
To notify the Principal of all circumstances material to the intended transaction that are known or should be known to the Agency.
To act with increased diligence, according to the rules of the profession and customs (the diligence of a sound professional).
Voditi evidenciju o posredovanju sukladno posebnom članku ovih Općih uvjeta ili važećim propisima.
To maintain brokerage records in accordance with a specific article of these General Terms and Conditions or applicable regulations.
If the Principal authorizes the Agency, the Agency shall additionally perform the following for the Principal, subject to a special fee if so agreed: organize and submit all documentation and data for the drafting of the preliminary contract and contract for the sale/exchange/lease/rental of real estate, etc.; organize the notarization of the contracting parties’ signatures before a public notary; in the case of using a bank loan, undertake the necessary actions for the realization of the legal transaction; undertake the necessary actions before the competent Tax Administration to obtain a tax identification number (OIB); submit documentation for the transfer of utility accounts from the seller to the buyer; participate in the organization regarding the drafting of the proposal for the registration of ownership rights and the implementation of the transfer of ownership rights in the name of the buyer before the competent Land Registry Department.
Obligations of the Principal
Under the brokerage contract, the Principal undertakes to perform, in particular, the following:
Inform the Agency of all circumstances important for the performance of mediation services, provide accurate data about the property, and, if in possession thereof, present to the Agency the location, building or occupancy permit for the property subject to the contract, as well as present the proof of fulfillment of obligations towards third parties.
Present to the Agency documents proving their ownership of the property, or any other property right over the property subject to the contract, and warn the Agency of all registered and unregistered encumbrances existing on the property.
Ensure that the Agency and the Third Party interested in concluding the mediated transaction can inspect the property.
Inform the Agency of all essential details regarding the requested property, which specifically includes the description of the property and the price.
Pay the brokerage fee to the Agency after the conclusion of the mediated legal transaction, in accordance with the brokerage contract or these General Terms and Conditions.
Reimburse the Agency for expenses incurred during mediation that exceed standard mediation costs, provided this has been explicitly agreed upon.
Notify the Agency in writing of all changes related to the transaction for which the Agency was authorized, and especially of changes related to the ownership or price of the property.
The Principal is not obliged to enter into negotiations for the conclusion of the mediated transaction with a Third Party found by the Agency, nor to conclude a legal transaction; any provision stipulating otherwise shall be null and void.
If the Principal so wishes, they are not obliged to disclose their identity to the Third Party until the conclusion of the legal transaction.
The Principal shall be liable to the Agency for damages if they did not act in good faith, and is obliged to reimburse all costs incurred during mediation, which cannot be less than 1/3 nor greater than the agreed brokerage fee for the mediated transaction.
Brokerage service
In the event of the conclusion of a mediated transaction, the Agency is deemed to have performed the brokerage service if it has enabled the Principal to establish a connection with a Third Party for the purpose of negotiating the conclusion of the mediated transaction, and in particular if the Agency has: directly escorted or directed the Principal or a Third Party to view the property in question; organized a meeting between the Principal and a Third Party for the purpose of negotiating the conclusion of a legal transaction; disclosed to the Principal the name, telephone number, fax number or email address of another person authorized to conclude a legal transaction, or disclosed to him/her the exact location of the requested property; or in any other way enabled the Principal to establish contact with a Third Party, leaving no doubt as to the identification of the person authorized to negotiate and/or conclude a legal transaction.
Right to brokerage fee
The Agency acquires the right to the brokerage fee in full upon the conclusion of the mediated legal transaction, or, if explicitly agreed in the brokerage contract, upon the conclusion of the preliminary contract by which the Principal has undertaken to conclude the mediated legal transaction.
The Agency may not demand partial or full payment of the brokerage fee in advance, i.e., prior to the conclusion of the contract or preliminary contract for which it mediated.
The brokerage fee amount for the performed mediation in the purchase, sale, exchange, lease, or rental of real estate is charged in accordance with the brokerage contract and the Agency’s valid price list.
The Principal is obliged to pay the brokerage fee to the Agency even in the event of withdrawal by the Principal or the Third Party with whom the Principal concluded a preliminary agreement or agreement regarding the real estate, regardless of which party is at fault for the withdrawal from the realization of the legal transaction for which the Agency mediated.
The Agency is entitled to the brokerage fee even if the legal transaction regarding the real estate for which it mediated is concluded, instead of the Principal, by their spouse or common-law partner, a direct-line relative, a sibling, or other collateral relatives, a company, an institution or another legal entity in which the Principal or a person related to them is an owner, founder, board member, supervisory board member or procurator, as well as in the event that such legal transaction is concluded by any other third legal or natural person that can be associated with the Principal.
The Principal shall be liable to pay the brokerage fee even in the event that they conclude a legal transaction with a Third Party which differs from the transaction for which the Agency mediated, provided that the same purpose is achieved, or if the subject matter of that other legal transaction is the real estate that was the subject of mediation.
The Agency may not charge a brokerage fee to a Third Party who assumes the role of a buyer, lessee, tenant, or another contracting party in the legal transaction, unless it has concluded a separate brokerage contract with that Third Party, wherein the Third Party’s obligation to pay the brokerage fee has been agreed upon.
Mediation for both parties of the same transaction: The Agency may charge a brokerage fee for the same real estate from both the Principal and the Third Party who becomes a principal, solely on the condition that it has concluded a separate brokerage contract with each of them. If both parties are obligated to pay the fee under these contracts, the total aggregate amount charged to both parties for the same real estate shall not exceed the maximum brokerage fee amount determined by the Agency’s valid price list for that real estate. If it has been agreed that the fee is payable by one party only, that party may be charged a maximum of one half of the brokerage fee amount determined by the valid price list. Prior to concluding the brokerage contract, the Agency shall inform all contracting parties in writing of the amounts of individual fees and the total amount of the brokerage fee.
Upon termination of the contract due to the expiration of time, the Principal shall reimburse the Agency for the expenses incurred, for which it was explicitly agreed that the Principal would pay separately.
Brokerage records
The Agency is obliged to maintain brokerage records for all concluded real estate brokerage contracts, which for each individual contract shall specifically include: the type of contract for which mediation is provided; the type and address of the property, as well as its cadastre and land registry registration data; technical details of the property and its energy performance certificate class; the amount of the agreed price, rent, lease, or other form of rate, expressed both as a total and per square metre; the amount of the brokerage fee and the party liable for its payment; and the valid price list on the basis of which the fee was agreed, indicating the date and year.
For brokerage contracts that did not result in the conclusion of the mediated transaction, the records shall contain at least the details of the Agency and the Principal, the subject of mediation, the type and essential content of the legal transaction for which mediation was provided, the amount of the brokerage fee and details of any additional services and costs.
Upon request by the competent state administration body, the Agency is obliged to allow access to the relevant data from the records for the purpose of implementing land and housing policies, property market valuation and real estate market analysis.
Personal data protection
The Agency collects and processes personal data in accordance with applicable regulations and the General Data Protection Regulation (GDPR) and takes all organizational and technical measures aimed at ensuring the security and confidentiality of personal data processing, i.e., preventing unauthorized access to or unauthorized disposal of personal data.
An integral part of these General Terms and Conditions are the relevant rulebooks, statements or privacy policies made available to the Principals for the purpose of informing them of their rights.
Communication
An offer for brokerage services may be extended through any standard means of communication, such as a telephone call, email, SMS, WhatsApp/Viber message, and the like.
Communication between the Principal and the Agency may take place orally or in writing via the postal or email addresses, as well as via the telephone numbers specified in the brokerage contract.
In the event of circumstances material to the brokerage, the Principal shall be deemed notified if the Agency has informed them orally or sent a notice via one of the aforementioned standard means of communication. The time of notification shall be deemed to be the date of the oral notification or the date on which the notice was sent.
Ethical business practices
The Agency complies with the provisions of the General Act on Ethical Business Practices of Real Estate Brokers, adopted by the Croatian Chamber of Commerce upon the proposal of the Real Estate Business Association at the Croatian Chamber of Commerce and with the prior consent of the competent ministry.
By accepting these ethical principles, the Agency commits to acting in accordance with the principles of responsibility, truthfulness, efficiency, transparency, quality, good faith and respect for good business practices towards principals, the business environment, its own employees and other brokers.
Brokerage fee
The brokerage fee is determined by the current price list of the Agency.
Other material expenses
The agreed and paid brokerage fee does not include the costs of settling court fees for registration, pre-registration and notation of title, notary public fees for the legalization of signatures on documents, payment of fees for obtaining the land registry certificate, copies of the cadastral plan, identifications, mortgage transfer due to a change of the mortgage debtor, certificates and other documents and fees related to the concluded legal transaction which fulfills the interest of the Principal (seller/buyer); rather, this is solely the Principal’s obligation.
Cooperation with other brokers and sub-brokerage
The Aladdin Estates Agency is open to cooperation with other real estate brokerage agencies that respect fundamental ethical principles, which exclude presenting false business information to acquire business and clients, disparaging other agencies in any way to acquire business and clients, unrealistic property valuations to secure brokerage deals and exclude other agencies from the market and media appearances intended for personal promotion at the expense of other agencies. Mutual cooperation between agencies is based on the General Act on Ethical Business Practices of Real Estate Brokers.
The Agency may transfer the brokerage contract to another broker (sub-brokerage) only if such transfer is explicitly agreed upon with the Principal. In this case, the Principal remains in a contractual relationship exclusively with the Agency with which the brokerage contract was concluded, and the Agency is obliged to provide the Principal with a written list of brokers to whom the brokerage contract has been transferred.
Complaints
The Aladdin Estates Agency grants users of brokerage services the right to a written complaint. The complaint can be submitted in person at the Agency’s business premises, via email to info@aladdinestates.com or by mail to Aladdin Estates d.o.o., Rastića VI 4, 21223 Okrug Gornji, via registered mail with return receipt. The complaint will be answered within a maximum of 15 days.
Final provisions
The provisions of the Real Estate Brokerage Act (Official Gazette, No. 69/2026) and the Civil Obligations Act shall apply to the relations between the Principal and the Agency arising from the brokerage contract that are regulated differently or are not regulated by these General Terms and Conditions or the brokerage contract.
Procedures and brokerage contracts concluded prior to the entry into force of these General Terms and Conditions shall be completed, with respect to transitional matters, in accordance with the transitional and final provisions of the Real Estate Brokerage Act (Official Gazette, No. 69/2026).
Application of the General Terms and Conditions
These General Terms and Conditions of the Agency shall apply as of July 7, 2026, and shall replace the General Terms and Conditions that have been in force since September 1, 2021.
