Privacy Policy

Basic terms

Aladdin Estates Agency, OIB 65265269182, Put Rastića VI No. 4, Okrug Gornji (hereinafter: Aladdin Estates Agency or the Agency) is the processing administrator of your personal data, and uses and safeguards all information provided by users when using the website and other services of the Agency, especially regarding processing of personal data to provide services.

User is any natural person who uses the website and other services provided by the Agency, and who is at least 16 years old (hereinafter: User).

Personal data is any information that relates to a natural person or that can identify a natural person. In particular, personal data is all data that establishes the identity of the User (for example, first and last name, e-mail address, residential address, etc.).

Processing of personal data is any action or set of actions performed on personal data, whether by automatic means or not, such as collecting, recording, organizing, storing, adapting or modifying, withdrawing, inspecting, using, disclosing, transmitting, publishing or otherwise making available, sorting or combining, blocking, deleting or destroying, and performing logical, mathematical and other operations with that data.

When your personal information may be collected

The collection and use of personal data in accordance with the regulations on personal data protection is justified in the following cases:

  • The user has given consent for the data processing for one or more individual purposes,
  • Processing is necessary for the fulfillment of the contract to which the User is a party or in order to take action at the request of the User before the conclusion of contract,
  • Processing is necessary to fulfill legal obligations of the processing administrator,
  • Processing is necessary to protect the fundamental interests of the User or interests of another natural person,
  • Processing is necessary to perform a public interest task or to exercise official authority of the processing administrator,
  • Processing is necessary based on the legitimate interests of the processing administrator or a third party, except when User’s interests or fundamental rights and freedoms that require protection of personal data are prevailing, especially in the case of interests or fundamental rights and freedoms of children.

Therefore, the justified bases for data processing are, among others, legitimate interest, contractual obligation, legal basis and consent. Processing based on legitimate interest is used by the Agency to advertise and provide information about its services, to provide the services themselves and to maintain the highest standards of its services. The fundamental rights and freedoms of existing and potential clients are weighed against our interest when processing data for this purpose.

Personal data may be transferred to third parties provided there is a reasonable basis for the transfer, such as the fulfillment of the service in its entirety.

The Agency is subject to and complies with the laws of the Republic of Croatia, as well as transnational regulations, including the providing of your personal data to law enforcement, regulatory and judicial authorities and third parties in connection with proceedings or investigations, where required. Where permitted, we will make such a request to you directly or notify you prior to our response, unless this could affect the prevention or detection of a crime.

The providing of personal data for the purpose of complying with legally binding requirements for your data depends on the specific request and is carried out only to the extent of the legal obligation.

How we collect personal information

Aladdin Estates Agency collects your personal data, inter alia, in the following cases:

  • If you contact us directly through the website to request information or an offer for our services,
  • If you request our service directly via our e-mail,
  • If our partners provide your personal data in the permissible manner,

Note: If you are under the age of 16, please do not provide any personal data to us without the consent of your parent or guardian.

How we safeguard your personal data

We use a variety of security measures, including encryption and authentication, in order to protect and maintain the security, integrity and availability of your data.

Among other ways, we use the following measures:

  • Strictly limited personal access to your data on the principle of necessary access,
  • Secure transfer of collected data,
  • Installation of a firewall on IT systems for the purpose of prohibiting unauthorized access,
  • Continuous monitoring of access to IT systems to detect and prevent the misuse of personal data.

All your data is stored on our secure servers and the secure servers of our partners and is accessed and used in accordance with our security policies and standards. Protecting the privacy of your personal data is continuous, and the Agency takes all measures necessary for its safeguarding. We process personal data in a secure manner, including protecting against unauthorized or unlawful processing and against loss.

By registering or filling in any contact form posted on the website, you grant us a specific consent to process your personal data listed in the registration or contact form for a specific purpose. Purposes that the Agency may indicate in the registration or contact form require separate consent for each purpose.

We undertake to protect the privacy of your personal data and to treat it in accordance with the General Data Protection Regulation (679/2016 EU), the General Data Protection Regulation Implementation Act (NN 42/2018) and other valid and applicable regulations. Collected personal data of Users and visitors of the website, as well as of other clients, may not and will not be used unauthorized or made available to third parties, except as permitted by special law, if it constitutes our legal obligation or is necessary for the purpose of fulfilling contractual obligations.

We undertake not to misuse personal data from the registration or other form or collected through cookies, nor to leave them to third parties without your permission, except in cases expressly prescribed by law and in cases where that is necessary to fulfill obligations. Personal data are all data that establish the identity of the User (e.g. first and last name, e-mail address, residential address, etc.), and which are used to answer User inquiries, for statistics and possible sending of special offers and newsletters, based on specifically obtained consent.

All User data is strictly safeguarded and is available only to employees who need this data to do their job. All employees of the Agency and business partners are responsible for respecting the principles of privacy protection. We undertake to protect your personal data by collecting only the basic information necessary to fulfill the purpose of the given consent, legitimate interest, contractual or legal basis. Data that is automatically recorded when accessing the website (IP address, domain name, browser type, number of visits, time spent on the site, etc.) will be used exclusively to assess website traffic and to improve its content and functionality, or for statistical purposes.

The Agency informs Users about the manner of using the collected data and uses them for marketing campaigns only based on the specifically obtained consent. In the event of a change of any of the personal data (e.g. place of residence, delivery address) that are recorded during a possible registration, the User is obliged to indicate the change of the User data.

According to the applicable national and transnational legislation, in order to protect the security of personal data, we specifically undertake to treat your personal data in accordance with the law and in good faith, to collect data exclusively for specific and lawful purposes, not to pass data to any third party without your prior consent, not to transfer personal data to countries outside the EU if that country does not ensure an adequate level of data protection; to ensure adequate, secure storage of personal data in such a way that it does not exceed the purpose for which the data was collected and for which it is processed; to ensure the accuracy of personal data; to ensure the processing of personal data only for the time and for the purpose for which it is necessary; to take all necessary and appropriate technical and organizational measures to prevent the destruction, damage or loss of personal data of the User.

User Rights

According to the General Data Protection Regulation, the User has the right to:

  • Be informed about the processing of their data – who processes and uses it, for what purpose and on what legal basis,
  • Exercise the right of access to personal data,
  • Request the correction and deletion of personal data,
  • Ask the processing administrator to restrict the processing of personal data,
  • Exercise the right of transferability (User’s right to receive data relating to the User and the right to transfer data to another processing administrator),
  • File a complaint against the processing of personal data,
  • Require that the User is not subject to a decision based solely on automated processing of personal data, including the creation of profiles.

In case you no longer want us to process your data in any way, if you want to delete, correct or transfer your data, please inform us by e-mail to our e-mail address: or via postal service registered mail with a return envelope to the address Put Rastića VI no. 4, 21223 Okrug Gornji.

The time period for storing this website’s User’s data by the Agency is permanent, i.e. until the receipt of the deletion request by the individual whom the personal data relates to, after which the personal data is deleted. The Agency stores personal data even after receiving the deletion request only if that is required by the applicable regulations of the Republic of Croatia or transnational legislation, determined by a legitimate interest or other legal basis.

Personal data that is no longer needed is irrevocably anonymized or destroyed in a secure manner.

If the User has a complaint regarding the processing of their personal data by the Agency and which is not resolved after direct contacting of the Agency, the User may file a complaint to the State Agency for Personal Data Protection, in accordance with the General Data Protection Regulation and the General Data Protection Regulation Implementation Act.

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